COVID 19 – updated :05-07-2021
July 19th – Important update. Due to rising Covid-19 case numbers we have been forced to maintain our “closed door ” policy for a few more weeks. We apologise for the inconvenience but this is necessary for safety and staffing levels.
However until then the Coronavirus outbreak continues to change the way veterinary practices provide their services.
Please be rest assured we will continue to provide the best possible veterinary care we can to you and your pet, but please bear with us as we all adjust to the “new normal”.
Where appropriate some non emergency problems can be handled with a phone consultation .Our staff can give further advice on this.
If you are self isolating then please tell our staff know and please do not visit the practice
The situation continues to change and we will adapt , but our aim is to continue to provide the best possible veterinary care despite the current difficult circumstances .
Can I come into the practice with my pet
Please be aware, when you visit the practice, you will be asked to stay in your car. The vet or nurse will call you and discuss the reason for the visit, and will then collect the pet from the car. Once an examination and treatment is completed the vet will call you again to discuss everything, take payment and return the pet to your car.
Please assist us by bringing with you an means of payment that can be delivered over the phone.
If you are self isolating then please let our staff know and please do not visit the practice.
We need to do this for the safety of both clients and staff and in order to safeguard our services.
A 15 minute appointment face to face would break social distance rules, therefore risks virus transmission. Examination rooms are not large enough to keep the vets examining your pet , and you as ,the owner, two meters apart.( the distance still required for a prolonged face to face indoor interaction).
As well as being unsafe, having clients in the practice rooms will create a large network of “contacts”. This means, should a recent client or a staff member become ill with Covid 19, we may have partially close and suspend offering some services as staff are required to self isolate.
We appreciate that this causes significant inconvenience but thank you for your understanding during this difficult time.
Please assist us by bringing with you a means of card payment that can be delivered over the phone.
Vaccines and routine neutering
We are once again now able to offer vaccinations. See our vaccine information page for details.
In addition we are now able to offer routine neutering of many pets. Please see that latest advice with regards to coronavirus restrictions. Please note there may be a longer than usual waiting list for this service.
Under normal circumstances we offer home visits for a variety of reasons. Unfortunately due to current social distances requirements we can only now offer home visits in cases where no other alternative is possible. Please call us to discuss if you feel a home visit is absolutely essential.
Our practice has been in operation for over 140 years at Rye Street in Bishop’s Stortford, Herts. 25 years ago we achieved Hospital status and remain the only one in a 10 mile radius.
We aim to achieve the highest possible standards in patient and client care and continually invest in the latest equipment and staff training.
Please feel free to call us and discuss your needs with our friendly reception team, no question is too small!
BREXIT , make sure you know the new rules on travel to the EU
In Emergency call 01279 654108 and choose option 1, to be transferred to the duty vet,.
Save money and pay monthly for your pet’s essential preventative care.
Wellness Plans give you the reassurance of knowing that you are providing the best possible protection and care for the pet you love.
24 hour emergency service
Small animal emergencies, 24/7, please call 01279 654108. You will be given a contact number for the duty vet, who will see you and your pet at the surgery or arrange to visit if needed.
We provide our own out of hours cover at Rye Street so you don’t have to drive long distances in an emergency and we have a nurse on site 24 hours to care for your pet should they have to stay overnight.
Please note phone calls may be recorded for training purposes