COVID 19 – updated: 31-03-2020
The Coronavirus outbreak is concerning for everybody.
Please be rest assured we will continue to provide the best possible veterinary care we can to you and your pet.
Animal welfare and health is very important to you and to us, but human health understandably must be prioritized.
Therefore we regret to inform you, we have to reduce the range of services we can offer due to the the national need to comply with strict “social distancing ” rules.
For the foreseeable future we are going to stop offering many routine treatments.
We will not be offering appointments for :
Nail clipping , weight clinics or other routine nurse appointments.
Most vaccines of healthy adult animals and most canine routine neutering surgeries can be safely postponed for a few months.
We remain open for pets that are unwell, or in pain but in order to concentrate on urgent and emergency treatments we have reduced our normal opening hours significantly
We continue to provide a 24 hour a day, 7 days a week emergency service at our Bishop’s Stortford Veterinary Hospital.
For your safety and that of our staff please inform us before attending the practice if anyone in your household is self-isolating due to confirmed or suspected COVID-19 infection and our receptionists will advise you of the procedure in this situation. You must not attend the surgery in person if you are self isolating.
Please telephone us on arrival at the clinic to let us know you have parked and let us know on which mobile phone number we can ring you . Please stay in your car.
When ready to see your pet, the vet will call you and discuss the reason for the visit initially over the phone. The vet will then come and collect your pet from the car and take them back into the clinic where a full physical examination can be carried out and treatment delivered The vet will phone you to describe the findings of the examination and a treatment plan can be discussed.
We appreciate this will be cause considerable inconvenience, but we thank you in advance for assisting us in continuing to offer essential veterinary care under the current difficult circumstances.
If you feel you are in a high risk group for attending the practice or have any other concerns then please let our receptionists know, and we do our best to accommodate your individual needs.
Thankfully we are used to strict hygiene protocols and disinfection is part of our daily routine so please rest assured that we will continue to implement strict rules behind the scenes to keep everyone as safe as we can.
Under normal circumstances we offer home visits for a variety of reasons. Unfortunately due to current social distances requirements we can only now offer home visits in cases where no other alternative is possible. Please call us to discuss if you feel a home visit is absolutely necessary.
The situation is changing rapidly and we have to adapt , but our aim is to continue to provide the best possible veterinary care despite the difficult circumstances that may be to come.
Call us to make an appointment: 01799 522755
Out of hours emergency , please call us on our normal number 01799 522755
If for any reason this number does not connect, please call 07741 004170
Our friendly experienced vets and nurses now bring the high standards of pet health care from our Hospital to your local clinic in Saffron Walden.
The clinic offers consultations by appointment six days a week, diagnostic facilities and a fully functional operating room. Our standard long appointment slots ensure we have enough time to give your pet the attention they deserve.
The clinic is easy to find on the shopping parade on Rowntree Way and free parking is available right outside the front door.
Should your pet have a more serious illness or injury, they will be transferred by ambulance to our main Bishops Stortford Vetrinary Hospital. Here they will benefit from a wide array of diagnostic and surgical facilities. For those pets that need to stay overnight, you can be assured in the knowledge that we have a Veterinary Nurse at the hospital 24 hours a day to care for the in patients.
The practice owners Alison Somers, Ruth Jackson and Neil Macleod believe strongly in delivering the high standard of care and expertise that they would expect for their own pets.