Coronavirus . How we are working.


Updated :13/07/2022

We will continue to work in a Covid secure manner. in order to minimise the spread of disease for the safety of both clients and our staff.  .   

The following information applies to all of our clinics, The  Bishops Stortford Hospital , and The Saffron Walden Clinic

Our recpetion areas and waiting rooms are now open as normal  but some services can still be conducted with you the client remaining in your car. Please ring us when you arrive if you are unsure. 

If you have developed Covid 19 in the last 5 days please let our staff know before visiting the practice. 

Your veterinary team

Can I come into the practice now ?

Yes. One or two people can come into the practice reception as normal – when you arrive. 

For animals  being admitted for operations  at 0830 we may still ask you to then wait outside till the vet/nurse can come and go through the consent form with you – either outside,  or by phone before we admit your pet. This is to prevent overcrowding in the waiting room first thing in the morning. 

Are face covering required ?

Yes, unless you are exempt , we would ask everyone to continue to wear a mask or face covering when inside the practice We have masks available if you forget one. 

What to do when I arrive for a consultation with my pet ?

When you arrive, please come into reception as normal through the front door to let us know you are here. 

For consultations you can wait in our indoor or  covered outdoor waiting areas as you prefer.

If you are bringing your pet to be admitted for a  day procedure  you may be asked to then remain waiting outside with your pet until the vet or nurse comes to see you, or calls you to go through the consent form.

What if I prefer to stay outside ?

If you would be more comfortable staying outside – please ring us and let us know you are here and the vet can ring you to speak to you before bringing just your pet inside for the examination


.If possible let us know when booking your appointment that you would prefer no stay outside. 


Can we do home visits ?

We can provide home visits for emergency cases where it is impossible/ unsafe to bring the animal to the surgery.

We now also have the capacity to do some home visits for planned euthanasia where this is felt to be in the pets best interest.


The pandemic has created unprecedented pressure on small animal vets. We are working incredibly hard behind the scenes to be able to continue to offer the services your pets need. Home visits require two or more members of staff to leave the practice for an extended period of time and therefore we can only currently offer home visits if there is no other possible alternative or for a planned euthanasia.