COVID 19 – updated :02-07-2020
The Coronavirus outbreak is concerning for everybody.
Please be rest assured we will continue to provide the best possible veterinary care we can to you and your pet.
Vaccines and Routine Neutering
After an initial period of more severe restriction, we are once again now able to offer vaccinations. See our vaccine information page for details.
In addition we are now able to offer routine neutering of pets. Please note there may be a longer than usual waiting list for this service.
When visiting the practice
Please be aware , when you visit the practice , you will be asked to stay in your car. The vet or nurse will call you and discuss the reason for the visit, and will then collect the pet from the car. Once an examination and treatment is completed the vet will call you again to discuss everything and return the pet to your car.
Please assist us by bringing with you an means of payment that can be delivered over the phone.
If you are self isolating then please tell our staff know and please do not visit the practice.
Under normal circumstances we offer home visits for a variety of reasons. Unfortunately due to current social distances requirements we can only now offer home visits in cases where no other alternative is possible. Please call us to discuss if you feel a home visit is absolutely essential.
The situation is changing rapidly and we have to adapt , but our aim is to continue to provide the best possible veterinary care despite the current difficult circumstances .
For all updates on how Covid 19 – Coronavirus is affecting pets, owners or carers please click here
Your BSVH team
**** Updated 30-03-2020****
BSVH would like to let you know that we continue to be open during the current Coronavirus epidemic. We are being dynamic and monitoring the situation moment by moment each day and will update our protocols as necessary.
With so many questions surrounding the current pandemic due to Coronavirus we thought we would highlight the main facts relevant to you and your pets based on current advice from the British Veterinary Association.
To ensure the safety of all visitors to the clinic and our own team at BSVH we are introducing some precautionary measures:
– Thankfully we are used to strict hygiene protocols and disinfection is part of our daily routine so please rest assured that we will continue to implement strict rules behind the scenes to keep everyone as safe as we can.
– Clients who are self isolating or have any signs such as a cough and fever should stay at home and call for advice on their animals, we are happy to provide as much phone advice as we can in light of the situation
– If you have had a fever or cough, please inform reception if you are booking an appointment, we want to protect our staff so we can continue to provide excellent veterinary care over the next few weeks/months
– Please telephone us on arrival and stay in your car. Please let us know what mobile phone number the vet can call you on when we are ready to start your consultation.
– We are currently asking clients not to come into the clinic building itself. The vets will discuss your pets case over the phone and then come and collect your pet from the car, to bring them into the surgery where an examination can be performed . The vet will then cal you again to discuss the results of the examination and agre a treatment plan.
– Please let us know if you are immunocompromised or considered to be in one of the high risk groups so we can help protect you.. We are happy to help in any way we can.
– When you arrive at the surgery, please call us from your car, let us know you are at the practice and which car you are in. One of our team will come and collect your pet from you.
– We will not be offering appointments for : Nail clipping , weight clinics or other routine nurse appointments., almost all vaccinations, elective/non urgent surgical procedures or non urgent cases
As always, we have amazing staff behind the scenes and we are always happy to give advice and help as much as we can, give us a call if you have concerns before you come to us, or we come to you.
Please be assured we remain open for pets that need us most, for example pets who are very unwell, or are in pain.
We also continue to provide a 24 hour a day emergency service here at the Bishop’s Stortford Veterinary Hospital.
If you are unsure whether your pet needs urgent treatment, then call us on 01279 654108. We can help decide whether you need to come in, or whether the problem can safely be delayed or treated with a phone consultation.
We appreciates your understanding during this time.
Your BSVH team
Information regarding our Royal College Guidelines during this crisis can be found here